Returns & Exchanges

At The Cherry Tree, we take pride in the quality of our artisanal preserves and savory snacks. If your order arrives damaged or fails to meet our high standards, please contact us within 14 days for a replacement or refund.

Return Process

• 1.
  Check Your Order

  Upon delivery, please inspect your items immediately to ensure they are in perfect condition and that the seals are intact.

• 2.
  Contact Support

  Send an email to our customer service team with your order number and photos of any damaged goods or quality concerns.

• 3.
  Receive Authorization

  Our team will review your request within 48 hours and provide a return authorization number or confirm your eligibility for a direct replacement.

• 4.
  Resolution Process

  Once approved, we will process your refund to the original payment method or dispatch your fresh replacement items via express shipping.